Shipping Policy

This Shipping Policy is issued by Velvet Texado Private Limited, the registered owner of the trademark "Willy Wox" and operator of www.willywox.com.

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By placing an order through our website, you acknowledge and agree to the terms outlined in this policy. While we strive to ensure timely and accurate delivery, Velvet Texado Private Limited shall not be held liable for any delays or failures in delivery resulting from factors beyond our control, including but not limited to natural disasters, customs delays, courier service disruptions, or incorrect shipping information provided by the customer.

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Shipping rates, delivery timelines, and service availability may change without prior notice. It is the responsibility of the customer to review the latest Shipping Policy before making a purchase.

This disclaimer does not override any rights or remedies available to consumers under applicable laws.

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For any questions or concerns related to shipping, please contact:

📧 Email: velvettexado@outlook.com
📍 Address: Velvet Texado Pvt. Ltd., Manali Rd, Palakkad, Kerala,India.

At Willy Wox, a brand owned and operated by Velvet Texado Private Limited, we are committed to delivering your luxury fashion experience with speed, care, and reliability. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Shipping Locations
We currently ship across India and selected international locations. If your location is not listed at checkout, please reach out to our support team for assistance.

2. Shipping Timeframes

• Domestic Orders (India):
  Orders are typically processed within 1–3 business days and delivered within 5–7 business days.

• International Orders:
  Processing may take 2–4 business days and delivery within 7–14 business days, depending on the destination.

Please note that delivery times may vary based on product availability, shipping address, and external conditions such as holidays or courier delays.

3. Shipping Charges

• India:
  We offer free standard shipping on all prepaid orders above ₹799. A flat fee may apply for orders below this threshold.

• International:
  Shipping rates are calculated at checkout based on destination and weight. Customs duties and taxes, if any, are to be borne by the customer.

4. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. You can also log into your account on www.velvettexado.com to view the status of your shipment.

5. Delays & Issues
While we strive to meet delivery timelines, unforeseen delays can occur. Voyage Italia is not liable for delays caused by:

• Natural disasters

• Strikes

• Customs clearance delays

• Other events beyond our control

In such cases, we will communicate promptly and do our best to resolve the issue.

6. Undelivered Packages
If a package is returned due to an incorrect address or failed delivery attempts, the customer may be responsible for reshipping costs.

7. Contact Us
For shipping inquiries, tracking assistance, or special delivery requests, reach out to us at:
📧 Email: velvettexado@outlook.com
📞 Phone: 0091-7356778811
📍 Address: Velvet Texado Pvt. Ltd. Manali Rd, Palakkad-1, Kerala, India

May 17, 2025.