Returns, Exchanges & Store Credit Policy

This Returns, Exchanges & Store Credit Policy is issued by Velvet Texado Private Limited, the registered owner of the trademark "Willy Wox" and the operator of www.willywox.com.

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By purchasing products from our website, you agree to abide by the terms outlined in this policy. This policy is subject to change at any time without prior notice, and it is the responsibility of the customer to review the latest terms before making a purchase.

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Please note that any approval or denial of return or exchange requests is at the sole discretion of Velvet Texado Private Limited and shall be handled in accordance with the guidelines detailed in this policy. Store credits issued are non-transferable, non-refundable, and can only be used on purchases made through www.willywox.com.

This disclaimer does not affect your statutory rights under applicable consumer laws.

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For any queries or concerns related to returns, exchanges, or store credit, please contact:

📧 Email: velvetexado@outlook.com
📍 Address: Velvet Texado Pvt. Ltd., Palakkad-1, Kerala, India.

​What's your return policy?
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Returns/exchanges accepted within 14 days of delivery. Shipping and return fees apply.
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How do I return an item?
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Items must be unused, with original tags and packaging. Initiate your return from your order page. Select items and schedule your pickup. We provide only one pickup attempt (not guaranteed).
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Pickup failed. What next?
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If the pickup fails, you'll need to send the package back yourself.
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Can sale or clearance items be returned?
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No. Items bought on sale, clearance, or labelled "Final Sale" may have minor imperfections and cannot be returned or exchanged.
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Can store credit be used everywhere?
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Store credit is valid for one year, applicable only on full-priced products. Not valid on sale, clearance or discounted items, and can't be refunded for cash.
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What happens to my discount if I return/exchange?
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If you return or exchange, discounts or free shipping received initially will be deducted from your refund amount.
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What if my item goes out of stock?
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If your ordered item is unavailable, we'll inform you and refund the payment to the original payment method.

Aug 07, 2025.