Privacy Policy

This Privacy Policy is provided by Velvet Texado Private Limited, the sole owner and operator of www.willywox.com, and the registered owner of the trademark "Willy Wox." The purpose of this Privacy Policy is to inform users of our website about how we collect, use, store, protect, and disclose personal information.

By accessing or using this website, you acknowledge and agree that you have read, understood, and consented to the terms described in this Privacy Policy.

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Please note that this Privacy Policy may be updated or revised at any time, without prior notice. We encourage users to regularly review this page for the latest information on our privacy practices. Continued use of the site after such modifications shall constitute your acceptance of the updated policy.

This Privacy Policy does not create any legal rights in or on behalf of any party and is for informational purposes only.

For any questions, concerns, or requests regarding your personal data or this policy, please contact us at:

📧 Email: velvettexado@outlook.com
📍 Address: Velvet Texado Pvt. Ltd. Manali Rd, PKD-1, Kerala, India.

This Privacy Policy (“Privacy Policy”) forms a part of the terms of use/terms and conditions of use agreed between you and Velvet Texado Private Limited (“Company” or “us” or “we”) and applies to all products and services available on the Website (“Services”) and sets out how the Company collects, uses, stores, discloses and protects the information including personal information of the user(s) of the Website (referred to as “you”, “your” or “User”). This Privacy Policy is an electronic record and is generated by a computer system and does not require any physical or digital signatures.

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This Privacy Policy sets out the type of information collected from the User, the purpose, means and modes of usage of such information and how and to whom we shall disclose or transfer such information. You may at any time withdraw your consent for collection and use of your information including Personal Data (as defined below). However, please note that if you withdraw your consent, we may no longer be able to provide you with the corresponding service for which you have withdrawn your consent. It is hereby clarified that your decision to withdraw your consent will not affect the processing of Personal Data based on your previous consent prior to the withdrawal.

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We recognize the importance of privacy as well as the importance of maintaining the confidentiality of personal information. Capitalized terms not defined in this Privacy Policy shall have the meaning provided in the Company’s terms of use.

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This Privacy Policy applies to use of the website viz., www.willywox.com (“Website”). This Privacy Policy does not apply to any products, services, websites, or content that are offered by third parties on the Website. The Privacy Policy seeks to comply with the provisions of the Information Technology Act, 2000 and the Information Technology (Reasonable security practices, procedures and sensitive personal data or information) Rules, 2011 that require publishing of the Privacy Policy for the collection, use, storage and transfer of sensitive personal data or information.

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You shall not access our Website without accepting this Privacy Policy. Your access and use of the Website signify your acceptance of this Privacy Policy. The Company may amend this Privacy Policy from time to time without prior notice to you, and such updated Privacy Policy shall be effective immediately upon becoming available on the Website. Your continued access or use of the Website after such posting constitutes your consent to be bound by such amended Privacy Policy. By accessing the Website, you agree and consent to the collection, transfer, use, storage, handling, disclosure and sharing of your information in the manner described hereunder.

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The purpose of this Privacy Policy is to ensure that: (i) you are aware of and have complete control over what data and information including personal information you provide to the Company, and how the same is and will be used by the Company; (ii) you are at all times aware of the rights available to you with respect to your data and information including personal information; and (iii) how the information provided by you is processed, stored, and used in accordance with the applicable laws.

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1. How we collect and use your personal data

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a. All your information is collected and retained by the Company having its registered office at Velvet Texado Private Limited, Manali Road, Palakkad, Pin-678001, Kerala, India.

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b. Information which you provide when you register on the Website, may include some or all of the following: information about your personal identity such as gender, name, address, age, preferences, etc., your financial information such as your banking details, any information relating to your lifestyle and any information relating to your contact details such as your physical addresses, postal addresses, telephone, email ids and social media handles ("Profiling Information").

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c. Your account history which you share with us including (including without limitation) all billing information and communications, payment history, etc. We maintain all these information in encrypted form on secure servers.

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d. Information regarding browsing activities on the Website including but not limited to IP addresses, date, and time of your use of the Website, browsing patterns, IMEI number and User behavioural patterns. In addition, we gather statistical information about the Website and visitors to the Website including, but not limited to browser software, operating system, software and hardware attributes, pages viewed, number of sessions and unique visitors.

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e. Transactional history (other than banking details) about your e-commerce activities.

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f. Your usernames, passwords, email addresses and other security-related information used by you in relation to the Website.

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g. Your phone number which may be used to send you occasional marketing messages via WhatsApp. By providing your phone number, you opt in to receive such communications. Each WhatsApp message we send will include a link to unsubscribe or opt out from further WhatsApp communications.

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h. Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc. We only collect your personal information to conduct our business and to enable us to deliver and improve our Services. (points (b) to (h) together referred to as "Personal Data")

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i. Any information freely available or accessible in public domain shall not form part of your Personal Data or information. The Company is not responsible for the authenticity and completeness of your information.

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j. We will process any information provided to us in connection with disputes or to support complaints in connection with the Website or Services purchased via the Website. Please note, Users may submit complaints regarding the Services on the Website and under such circumstances, we will process data provided to us by the Users that is relevant to the disputes or complaints submitted.

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k. Once you give us your Personal Data, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a Service or feature on the Website. We may automatically track certain information about you based upon your behaviour on the Website. We use this information to do internal research on our Users' demographics, interests, and behaviour to better understand, protect and serve our Users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, data from your GPS, if activated and your IP address.

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l. We do not and shall never for any reason whatsoever sell your personal information to any third party or otherwise trade on it. We will only disclose your personal information in accordance with this Privacy Policy. If we want to use it for any other purpose, we will obtain your prior written consent. In the event the Users do not provide any or sufficient Personal Data marked as mandatory, the Company may not be able to complete the registration process or provide such Users with the Company's products or Services. Information, which is disclosed publicly, is also shared with our affiliates, third party service providers, sponsors of competitions etc. unless expressly stated otherwise. We are not liable to you or any third party for any damages that you or any third party may suffer howsoever arising from your disclosure of personal information in any public environment. You accordingly disclose information in a public environment at your own risk.

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2. Right to collect personal data

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a. By accepting the Terms of Use you agree that we may collect and store your personal information as long as you use our Services and/ or Website subject to the limitations set out in this Privacy Policy.

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b. If you provide any Personal Data to the Company, you are deemed to have authorized the Company to collect, retain, handle, and use that Personal Data for the following purposes:

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i. verification of User's identity and eligibility to register on the Website, conducting security and KYC (know-your-customer) of the Users;

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ii. processing User's registration on the Website and maintaining and managing User's registration;

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iii. providing Users with customer service including information about administrative service, announcements, security alerts and responding to User(s) queries, feedback, claims or disputes;

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iv. for rendering the Services;

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v. to verify and ascertain the charges paid by you;

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vi. for business, marketing and promotional activities;

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vii. to facilitate communication between Users on the Website and / or processing Users' transactions on the Website;

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viii. performing research or statistical analysis in order to improve the content and layout of the Website, to improve the Company's product offerings and Services;

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ix. subject to applicable law, the Company (including our affiliated companies) may use User's name, phone number, email address and other data to provide notices, surveys, product alerts, communications and other marketing materials to User(s) relating to Services offered by the Company or its affiliated companies and you consent to sharing your information that is essential to provide you with a better experience of using the Website;

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x. if User voluntarily submits Personal Data or other information to the Website for publication through the publishing tools, then Users are deemed to have given their consent to the publication of such information on the Website ("Voluntary Information"); and

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xi. making such disclosures as may be required for any of the above purposes or as required by law, regulations, and guidelines or in respect of any investigations, claims or potential claims brought on or against us or against third parties.

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c. Any personal information which we collect and which we may use in an aggregated format ensuring you are not individually identified is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose.

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d. Sometimes we use "cookies" so that we can provide you with more customised information when you return to our Website. "Cookies" are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our Services to you. You can set your browser to notify you when you are sent a "cookie", giving you the chance to decide whether or not to accept it. If you do accept a "cookie", you thereby agree to our use of any personal information collected by us using that Cookie. You may update your Profiling Information at any time on the Website. You acknowledge and agree that in the interests of improving personalisation and service efficiency, we may, under controlled and secure circumstances, share your personal information with our affiliates (an entity which is our subsidiary or holding company or a subsidiary of our holding company or an entity which controls, is controlled by or is under common control with us). The management of the “cookies” and the information collected through “cookies” is at the sole discretion of the Company which is used for the operation purposes of the Website.

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e. You understand that you may set or amend your web browsers to delete or disable cookies. If you choose to disable cookies on your computer or mobile telecommunication device, it may impair, degrade or restrict access to certain areas of the Website.

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3. General exceptions

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If we are required to intercept, disclose, monitor and/or store your personal information: (a) by law; (b) to conduct our business; (c) to secure our systems; or (d) to enforce our own rights, we will do so in the manner as prescribed by law. Such interception, disclosure, monitoring and storage may take place without your knowledge. In that case, we will not be liable to you or any third party for any damages howsoever arising from such interception, disclosure, monitoring and storage. In order to ensure that all our users comply with the Terms of Use, we may monitor your personal information to the extent that this may be required to determine compliance and/or to identify instances of non-compliance. To ensure that the security and integrity of our Services are safeguarded, we may monitor your Personal Data. This monitoring may include (without limitation) the filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content. We may under certain circumstances procure an element of the Services from a third-party service provider. To the extent that it may be necessary, and solely for the purposes of providing the Service to you, you agree that we may disclose to such third party any of your personal information that may be necessary for the procurement of services from the third party.

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4. Collection of automation information, use of cookies and other tracking devices

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a. We and our third party service providers, which include ad networks, use cookies, web beacons, and other tracking technologies to collect information about your use of our Website and Services, such as your browser type, your ISP or operating system, your domain name, your access time, the URL of the previous website you visited, your page views, your IP address, and the type of device that you use. We also track how frequently you visit our Website and use our Services. We use this information (including the information collected by our third party service providers) for Website analytics (including to determine which portions of our Website are used most frequently, what our users like/do not like), to assist us in determining relevant advertising (both on and off our Website), to evaluate the success of our advertising campaigns, and as otherwise described in this Privacy Policy. Currently, we do not honour browser requests not to be tracked.

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b. We may sometimes use Cookies to obtain information, from our Website and third-party platforms based on an analysis of your browsing habits (products visited, sections consulted, etc.). For example, they are used to remember your preferences (language, country, etc.) when browsing and during future visits. In any case, the Cookies we use never store sensitive information such as passwords, credit or debit card details,. Below is a list of cookies and local storage keys that we use. If you wish to manually opt-out of them, you can do so by referring to this list:

_stripemid, _stripesid - Used for payment handling - Managed by Stripe.

_gid, _ga - Used for tracking visits to our Website - Managed by Google Analytics.

currentcolour, currentstyle, mensize, womensize - Stores information about the last product you viewed.

session - Stores information about products in your cart.

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5. Third party ad network

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We participate in third party ad networks that may display advertisements on other websites based on your visits to our Website as well as other websites. This enables us and these third parties to target advertisements by displaying ads for products and services in which you might be interested. Third party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, JavaScript, web beacons (including clear GIFs) and other technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third party cookies and other technologies are governed by each third party's specific privacy policy, and not by this Privacy Policy. We may provide these third-party advertisers with information about your usage of our Website and our Services, as well as aggregate or non-personally identifiable information about visitors to our Website and users of our Service.

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6. What choices do I have regarding use of my personal information?

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We may send periodic promotional or informational emails/SMS to you. You may opt-out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 7 (seven) business days for us to process opt-out requests. If you opt-out of receiving emails/SMS about recommendations or other information we think may interest you, we may still send you emails/SMS about your account or any Services you have requested or received from us.

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7. Refer to friend

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Our Website users can voluntarily choose to electronically forward a link, page, or invite to someone else by clicking on a feature referring to "Refer a friend". To do so, the user can send the link by email, WhatsApp, telegram or any other electronic means. The information is not used for any other purpose.

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8. Collection of personal information from social networking sites

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You may log on to our Website through your social media account. If you do so, you must enter the authentication details that you use for that account. We will ask that you grant us permission to access and collect your basic information (this includes your name, profile picture, gender, networks, user IDs list of friends, date of birth, email address, and any other information you have set to public on your social media account). If you allow us to have access to this information, then we will have access to this information even if you have chosen not to make that information public.

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9. Security

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We endeavour to comply with laws of other countries but cannot and do not warrant that we do. We do everything we reasonably can to protect your rights of privacy on systems and the Website controlled by us, but we are not liable for any unauthorised or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example advertisers and websites that have links to our Website. You should take note that the information and privacy practices of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be different from ours. We at our sole discretion may change any or all of the terms of this Privacy Policy by updating this document from time to time. To make sure you are aware of any changes, please review this Privacy Policy periodically. If you have any questions regarding this Privacy Policy, please feel free to drop us a line at velvettexado@outlook.com

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10. Background and key information

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a. About this Privacy Policy: This Privacy Policy is for the people who access or avail the Services or use the Website.

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b. For the sake of clarity, in this Privacy Policy, references to "you" are an end user that uses the Website. When you use the Website, you give your consent to access, assort, stockpile and utilize your information as described by you and gathered by us.

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c. Review and Updates: We suggest you keep reviewing this Privacy Policy regularly as we continue to update our Privacy Policy as per the needs. To avoid any discrepancies, make sure that all the Personal Data provided by you is current and accurate. If there is a change in your Personal Data, please let us know to maintain a smooth and lasting relationship with us.

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d. Third-Party Services: This Website may contain links to third-party applications, websites, and services. By clicking on those links, you give your consent to a third party to collect and use your Personal Data. We don't endorse or control these third-party services. So, we are neither sure nor accountable for their privacy policy. We suggest you read the privacy policy of third-party service providers anytime you access or switch to a third-party platform from our platform.

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11. Data retention and disclosure

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In accordance with our Privacy Policy, you give your consent to collect, use, store and share your Personal Data with our employees, affiliates, or other third-party service providers. We may use information and data for providing Services, analytics, trend identification, and statistics to further enhance our Service efficiency. We may use your Personal Data for the provision of beneficial schemes, new offers, as well as for user experience enhancement. In the event of a corporate sale, merger, reorganization, dissolution or similar event, the Company may disclose your Personal Data, may be part of the transferred assets or we may disclose certain Personal Data as part of the due diligence process. All the Voluntary Information provided by you becomes public information and User relinquishes any proprietary rights (including but not limited to the rights of confidentiality and copyright) in such information. User should exercise caution when deciding to include personal or proprietary information in the Voluntary Information that User submits to the Company. Subject to applicable laws, we may be directed by law enforcement agencies or the government and related bodies to disclose your Personal Data in connection with criminal or civil proceedings. Even if you discontinue accessing the Services or terminate your account, we may use the data to comply with our legal rights and obligations The Company reserves the right to share the data with relevant agencies or bodies when needed. It will not be considered an infringement of the right to privacy. Under the applicable laws, Users have the right of access to personal information held by the Company and to request updating / correcting / deleting the information.

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12. Modification

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We reserve the right to amend this Privacy Policy at any time. The Privacy Policy, as and when modified, shall be updated on the Website. We encourage you to review this Privacy Policy whenever you visit our Website to understand how your Personal Data is used.

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13. Governing law

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The terms of this Privacy Policy shall be governed and construed in accordance with the laws of India.

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14. Severability

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Whenever possible, each section of this Privacy Policy shall be interpreted in a manner so as to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Privacy Policy.

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15. Grievance redressal

In accordance with the provisions of applicable laws including but not limited to the Information Technology Act, 2000, the Consumer Protection Act, 2019 and rules enacted under those laws, the name and contact details of the grievance redressal officer are provided below. You may contact our designated grievance redressal officer with any complaints or queries relating to the Services or the Terms of Use. Attn:  M/s. Velvet Texado
velvettexado@outlook.com

Aug 07, 2025.